Customer Care Professional (Cantonese Speaker) - Future Opportunities

**Description**

American Express invites you to share your resume so you can be considered for future Customer Care Professional (Cantonese Speaker) opportunities in the Kuala Lumpur office.

**Areas of opportunities may include**

+ Communication Techniques

+ Time management

+ Emotional Maturity

+ Adaptability

+ Going the extra mile

**Responsibilities**

+ Deliver world-class customer service, while responding to customer’s inquiries and concerns via calls for the Hong Kong market

+ Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the customer and American Express.

+ Assess our customers’ needs and suggest/promote alternative products or services.

+ Meet and exceed quality goals, compliance regulations and productivity targets.