Customer Care Quality Engineer - RM3000 - 4500

Customer Care Quality Engineer

Kulim Hi Tech Park

Salary Range RM

Role Purpose

Own and drive customer care and service quality performance by resolving customer quality issues, reducing repeat failures, and improving overall customer satisfaction through structured problem-solving and cross-functional collaboration.

Key Responsibilities

• Act as the primary quality interface for customer care and service-related quality issues.
• Lead customer complaint management, root cause analysis, and corrective/preventive actions (8D, RCA, CAPA).
• Drive reduction of repeat issues, warranty claims, and service failure rates.
• Monitor and report customer quality KPIs and trends to management.
• Coordinate corrective actions across Service, Engineering, Manufacturing, and Supply Chain.
• Support customer meetings, quality reviews, and audits as required.
• Contribute to continuous improvement of customer car...