Customer Care Quality Engineer - RM3000 - 4500

Customer Care Quality Engineer
Kulim Hi Tech Park
Salary Range RM
Role Purpose
Own and drive customer care and service quality performance by resolving customer quality issues, reducing repeat failures, and improving overall customer satisfaction through structured problem-solving and cross-functional collaboration.
Key Responsibilities
Act as the primary quality interface for customer care and service-related quality issues.
Lead customer complaint management, root cause analysis, and corrective/preventive actions (8D, RCA, CAPA).
Drive reduction of repeat issues, warranty claims, and service failure rates.
Monitor and report customer quality KPIs and trends to management.
Coordinate corrective actions across Service, Engineering, Manufacturing, and Supply Chain.
Support customer meetings, quality reviews, and audits as required.
Contribute to continuous improvement of customer care and service quality processes.
Key Qualifications
Bachelor'...