Customer Care Representative – 90 Non-Voice

About the role

As a Customer Care Representative at E-WORLD STAFFING SERVICES', you will be responsible for providing excellent customer service and support to our clients through a variety of non-voice communication channels, including email, chat, and social media. This is a full-time role based in our Pasig City, Metro Manila office.

What you'll be doing

• Responding to customer inquiries and resolving issues in a timely and professional manner
• Providing accurate information and guidance to customers about products, services, and policies
• Documenting customer interactions and maintaining detailed records
• Identifying and escalating complex or sensitive issues to the appropriate team members
• Participating in team meetings and training sessions to continuously improve customer service skills
• Adhering to all company policies, procedures, and quality standards

What we're looking for

• Excell...