Customer Care Representative – 90 Non-Voice

The role

As a Customer Care Representative – 90% Non-Voice at E-WORLD STAFFING SERVICES', you will be responsible for providing excellent customer service to our clients through various non-voice channels. This is a full-time role based in Pasig City, Metro Manila. You will play a crucial part in delivering a seamless customer experience and contributing to the overall success of the organisation.

Key responsibilities

1. Respond to customer inquiries and requests through email, chat, and social media channels
2. Provide accurate information and resolve customer issues in a timely and professional manner
3. Actively listen to customers, understand their needs, and provide tailored solutions
4. Document customer interactions and maintain detailed records
5. Identify opportunities to improve customer service processes and suggest enhancements
6. Collaborate with cross-functional teams to ensure consistent and efficient customer sup...