Customer Care Representative

The Position

The Customer Care Representative is responsible for ensuring total customer satisfaction from the customer master file set up through to delivery and credit processing. This includes developing and maintaining positive customer relations by resolving issues, responding to inquiries that may arise, and coordinating with various functions within the Prescription Medicine and/or Animal Health Divisions to ensure that customer requests are handled appropriately and in a timely manner.

This job posting is for an existing vacant position.

Responsibilities

• As a team player, the Customer Care Representative will provide bilingual customer service support to our business (Prescription Medicine and/or Animal Health, as assigned)
• In a prompt and professional manner, provide primary support for all incoming customer service calls to ensure accurate recording, processing, maintenance and follow‑up on customer service related issues/re...