Customer Care Representative

Job Responsibilities & Qualifications

• Any Graduate/Diploma ITI with Minimum 1-2 experience is customer service
• Responsible for delivering seamless customer experience; make Ujjivan customers feel as privileged customers of Ujjivan and play an active role in improving customer retention rates
• Accountable for implementing customers life events management framework at the Branch; ensure adherence to guidelines specified there of
• Ensure addressing all customer queries/grievance on time; constantly reduce customer grievances escalated to regional SQ
• Attend Branch walk-in customers; understand their requirements and guide them to fulfill their queries/concerns
• Understand customersrequirements and create opportunities to cross sell relevant products/ services
• Engage in creating awareness about appropriate loan utilization/savings to the customers
• Responsible for motivating customers to use alternate ch...