Customer Care Representative I Los Pinos (Tijuana)

We are seeking a dedicated and experienced
Bilingual Consumer Care Representative
to join our Consumer Care team.
Objective
This role involves providing exceptional support to our consumers, ensuring their inquiries and issues are resolved promptly and effectively
.
Key responsibilities
Customer interaction
Issue resolution.
Ticket Management.
Team communication.
Minimum Qualifications
Minimum of 1-3 years in a customer support role, preferably within a high-volume call and chat center environment.
Fluency in English.
Proficiency in Freshdesk or similar customer support software.
Strong knowledge of Microsoft Office Suite.
Work Schedule
Monday through Friday 7 AM to 5 PM
Location
Parque Industrial Los Pinos
#J-*****-Ljbffr