Customer Care Representative

Description:

• Handle large volumes of inbound and/or outbound calls, emails and WhatsApp in a professional and efficient manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Actively listen to customers' concerns, identify their needs, and offer appropriate solutions.
• Manage customer complaints, escalate complex issues to the relevant department, and ensure timely resolution.
• Document customer interactions, transactions, feedback, and complaints accurately in the system.
• Meet or exceed daily/weekly/monthly performance targets such as call handling time, customer satisfaction scores, and first-call resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Follow communication scripts, guidelines, and company policies during interactions.
• Keep up to date with product knowledge, service updates, and call canter best pract...