Customer Care Representative - Key Account

Customer Care Representative – Key Account

United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.

Epiroc is a global productivity partner for mining & construction customers. Our headquarters is in Stockholm, Sweden. We support customers in over 150 countries.

Job Overview

Location: Epiroc Canada Customer Center – Onsite. Shift: Monday – Monday 6:00 am – 6:00 pm.

Responsibilities

• Provide commercial and technical parts support to the key account.
• Respond to inquiries about stock balance, pricing, lead time, delivery, parts information, specifications, availability inquiries, non-conformances, returns and customer complaints.
• Answer incoming phone calls and e-mails from all sales channels.
• Investigate and resolve issues related to parts prices, deliveries, non-conformances as well as damaged or short shipments.
• Repres...