Customer Care Representative

Role Details:

• Position: Customer Care Agent (Entry Level)
• Location: Guadalajara, MX
• Work Mode: Full-time, onsite
• Shifts: 24/7 rotational
• English: Not mandatory, but ability to read and understand is required
• Salary: $13,000 MXN (gross monthly) + benefits

Responsibilities

• Handle incoming and outgoing customer interactions via voice, chat, and email.

• Resolve customer queries accurately within defined SLAs.

• Document interactions correctly in CRM/ticketing systems.

• Adhere to schedule, quality standards, and information security policies.

• Meet individual and team performance benchmarks defined by the process.

• Participate in training, calibrations, and continuous improvement initiatives.

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