Customer Care Representative

Customer Care Representative

Location:
Motherwell, GB, ML1 4WQ

Brand: First Direct

Area of Interest: Call Centre

Closing Date: Hybrid Worker

Date: 1 Jun 2026

**Job description**

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The first direct Customer Care team was initially set up as a support function for our acutely vulnerable customer base, mainly with a view to help and support their day-to-day banking & transactional needs, as well as complex banking enquires that require a more human and understanding approach to resolve. This role has evolved and you will also handle calls on our Bereavement and POA line, plus take core frontline calls. We are focused on protecting both our ...