Customer Care Representative

We are looking for a Customer Care Representative – Calls to provide exceptional support across inbound and outbound call channels for M-KOPA Mobility customers. This is a dynamic, frontline role where you'll be the voice of M-KOPA — resolving inquiries, responding to emergencies, gathering feedback, and ensuring every customer interaction contributes to a positive experience.

This is not your average call center role. You'll be handling everything from routine inquiries to road traffic emergency escalations, insurance follow-ups, and after-sale support — all while maintaining composure and delivering real solutions. It's a role for someone who thrives under pressure and genuinely cares about getting things right for the customer.

About Us

At M-KOPA, we're focused on digital and financial inclusion across Africa, serving over 3 million everyday earners through pay-as-you-go asset financing. Our Mobility division is expanding access to electri...