Customer Care Representative - OH Customer Contact Centers - Akron Fairlawn

**Summary:**

The Assistant Customer Service Representative provides professional, high‑quality customer support through inbound and outbound calls. Customer Service Representatives are often the first point of contact for customers and play a key role in delivering a positive customer experience. This role assists customers with billing inquiries, service requests, outage information, and account maintenance while ensuring compliance with regulatory requirements, safety standards, and company policies.

**Job Responsibilities:**

+ Receive and respond to customer inquiries in accordance with company and regulatory guidelines, including billing questions, service issues, outage information, credit inquiries, and company products
+ Answer inbound customer calls related to electric service, billing, payments, and account information
+ Accurately input phone, fax, and web requests into customer information systems
+ Perform account maintenance and service ...