Customer Care Representative

ROLE/JOB SUMMARY/RESPONSIBILITIES:

The TOMRA Customer Care Representative is the first point of contact for our customers and partners and is responsible for providing excellent customer service. This includes answering customer calls, dispatching technicians / contractors and ensuring thorough documentation of the work. The role will support with installation planning. This role will work to a roster where shifts can be any day of the week including public holidays.

SPECIFIC RESPONSIBILITIES, legal demands, internal or external demands and/or specific documents and procedures:

· Answer calls from customer locations

· Provide hotline technical support to customers and colleagues in the field

· Address and resolve customer queries

· Dispatch and interact with technicians, colleagues and partners visiting sites

· Coordinate onsite maintenance and repairs

· Investigate customer complaints

· Escalate inquiries to the appropr...