Customer Care Representative

Job Description

Synlink Recruitment Outsourcing Co. Inc.

Employee Recognition and Rewards

Performance Bonus

Government Mandated Benefits

Insurance Health & Wellness

Life Insurance, HMO

Responsibilities

• Assist customers with inquiries and resolve issues via phone, email, and chat.
• Provide product information and support to enhance customer satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service processes.
• Ensure compliance with company policies and procedures.

Qualifications

• Educational Qualifications: Edu not required; a high school diploma or equivalent is preferred.
• Experience Level: At least 6 months BPO experience
• Skills and Competencies: Strong customer service skills, proficiency in English, excellent problem-solving abilitie...