Customer Care Solutions-Seller Product Operations Associate (AI)-HCMC

Department: Product Management Location: Vietnam Department: Product Management Location: Vietnam Job Description Team and Role Introduction:
Lazada Product Operation leverages on a suite of customer-facing AI products, designed to provide an enhanced customer experience ranging from chatbot, voicebot, live chat and social media channels. Lazada bots leverage on the technology capabilities of the Alibaba Group's Intelligent Services Platform, with a strong focus on enhancing customer experience using AI. Using AI technologies, our bots alleviates huge volume of service demands from our consumers. The Product Operations Analyst's job is to improve the seller experience and become the first choice for seller to do serious business. The Product solutions role includes the ability to improve AI products’ customer experience by conducting data analysis, working with Research and Development teams, and driving business process changes.

Responsibilities:
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