Customer Care Specialist (Baggage Services)

Customer Care Specialist (Baggage Services)

Our client is a global leader in gateway services, who is seeking to recruit a Customer Care Specialist (Baggage Services). This position is based in Singapore.

Responsibilities

• Attend to passengers at arrival claims with mishandled and damaged baggage.
• Raise reports of mishandled and damaged bags, in accordance with the various airline requirements.
• Trace mishandled baggage and keep passengers informed of the tracing status.
• Assist passengers with odd-size bags.
• Answer hotline calls on baggage matters.

Requirements

• Possess 4 GCE ‘N’ level credits / 3 GCE ‘O’ level passes or equivalent.
• Professionalism, patience and a People-first attitude.
• Comfortable with shift work.

JJ Consulting Services
EA Licence No.: 12C6207

Applicants are invited to send in a MS Word resume to stating positio...