Customer Care Specialist

Customer Care Specialist (English/French Bilingual)

Location – Canada (Remote)

About The Role

Are you passionate about delivering exceptional customer service and being the friendly, knowledgeable voice customers rely on? In this role, you will be the primary liaison between Malvern Panalytical and our customers—supporting them in both English and French. You will coordinate service needs, guide customers to timely solutions, and ensure every interaction reflects our high standards of professionalism and care.

This position is perfect for someone who enjoys problem-solving, thrives in a fast-paced team environment, and wants to make a direct impact on customer satisfaction every day.

What You Will Bring To The Role

• Are fluent in both English and French—spoken and written
• Bring 3–5 years of customer service or administrative experience
• Have experience working in a structured or ISO-regulated en...