Customer Care Specialist

The driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways—from a rich set of career development programs, support of community service projects and social events that foster fun and relationship building across our global community.

The Role

As a member of the Customer Care Team, the Customer Care Specialist has a primary responsibility for non-technical customer service requests from AspenTech customers and field staff, by providing proactive support to facilitate a high‑touch customer service model which seeks to drive the customer experience to new levels of satisfaction and loyalty.

Your Impact

• Handling incoming requests (phone, e‑mail and web) from customers and em...