Customer Care Specialist (English & French Speaking)

Fuzu

full_time Nairobi, Nairobi County Information and Record Clerks

Posted:

June 16, 2026

Location:

Nairobi, Nairobi County, Kenya

Job Description

 
  Job Summary 
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  About The Role 
 
 The Customer Care Specialist acts as the key contact between the customer and the company and will be responsive to customer's requirements at all times, (both internal and external) and resolve customer queries quickly and will direct their efforts to maximize the customer experience. The incumbent is required to display a professional image of the company and provides a comprehensive service in a high performance, customer-focused environment. Additionally, apply order fulfilment methods in order to achieve accurate and efficient order processing. The incumbent will also work towards achieving the required Service Rating towards the KPI's, through system knowledge, accuracy, attitude and proactive service. 
 
 The position is based in Kenya, Nairobi. 
 
  Responsibilities 
 Accurate processing of qu...

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Job Overview

Job Type: full_time

Location: Nairobi, Kenya

Posted: June 16, 2026

Deadline: July 26, 2026