Customer Care Specialist - Hybrid Role

Enhance your career as a Customer Care Specialist with Boehringer Ingelheim Canada, where you will work in a hybrid model from Burlington, ON. This role is critical in ensuring customer satisfaction across the Prescription Medicine and Animal Health divisions.
You will act as the primary contact for customer inquiries and service requests, ensuring proper follow-up and resolution of issues related to orders, credits, and complaints. The position requires effective communication and collaboration with various internal teams to respond to customer needs efficiently.
Key Responsibilities:
• Offer bilingual customer service for diverse inquiries
• Manage service call documentation and issue resolution
• Maintain accuracy in customer and pricing databases
• Liaise between customers and key internal stakeholders
• Deliver professional customer service to Canadian veterinary clinics
Requirements:
• University degree or similar post-secondary education preferred
•...