Customer Care Specialist II

Avid Manila, National Capital Region, Philippines.

Customer Care Specialist II at Avid.

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

About The Role

This role requires both audio technical knowledge and an excellent customer service skillset.

Responsibilities

• Provide an advanced level of audio technical support/workflow and software/hardware troubleshooting for our network of enterprise customers who use Avid audio products (Pro Tools software & associated hardware peripherals, including large format consoles).
• Manage/oversee support via web-based case submissions & telephone (for emergency-level issues) whilst adhering to Avid’s contractual SLAs (Service Level Agreements).
• Maintain highly developed technical and operational skills and product knowledge to deliver quality instruction...