Customer Care Specialist in Richmond Hill

Drive exceptional customer support as a Customer Care Specialist at SICK’s Richmond Hill, Ontario office, working 8am to 5pm daily. Engage effectively with customers and internal teams, ensuring a remarkable service experience.
The Customer Care Specialist role mandates operational support for customers, sales representatives, distributors, and more. Ideally suited for a positive team player, you will handle inquiries and improve processes while maintaining a focus on customer satisfaction. Your expertise in SICK’s procedures and project management will enable you to facilitate smooth order lifecycle activities.
Key Responsibilities:
• Answer customer inquiries via multiple communication channels
• Coordinate order lifecycle activities and resolve issues
• Maintain visibility of customer contractual obligations
• Document interactions in CRM and ERP systems
• Build relationships with customers and internal departments
Requirements:
• Two years in a customer s...