Customer Care Specialist - IVR

Job Title: Customer Support Executive – IVR

Job Summary

We are seeking a dedicated and professional Customer Support Executive to manage inbound and outbound customer calls. The ideal candidate will provide exceptional service by addressing customer inquiries, resolving issues, and maintaining a positive brand image.

This role requires strong communication skills, patience, and the ability to handle customer interactions effectively in a fast-paced environment.

Key Responsibilities

1. Customer Interaction

• Handle incoming calls from customers and resolve their inquiries, complaints, and requests promptly.
• Make outbound calls to follow up on customer queries, feedback, or pending issues.

2. Issue Resolution

• Provide accurate information about products, services, and company policies.
• Troubleshoot c...