Customer Care Specialist

ABOUT THE ROLE

Are you passionate about helping people and confident in your ability to solve problems? As a Customer Care Specialist, you'll be the voice of our brand in assisting customers with billing, technical concerns, service inquiries, and product support.

Beyond resolving concerns, you'll build strong customer relationships by identifying needs, recommending the right products and services, and driving retention through effective negotiation and solution-based selling.

RESPONSIBILITIES:

• Answer inbound calls related to billing, technical support, service inquiries, and troubleshooting
• Clearly explain products, packages, pricing, and service options
• Guide customers through step-by-step troubleshooting processes
• Resolve concerns efficiently by asking probing questions and anticipating customer needs
• Retain customers through education, negotiation, and tailored solutions
• Drive sales through strategic ...