Customer Care Specialist - M/W

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Our Customer Care Department is looking for a proactive, motivated Customer Care Specialist based in our office in Montreal to contribute to the development of our presence across our European market.

This role will ensure day-to-day business relationship management between both partners (B2B) as well as clients (B2C) and include the following:

• Liaise between the guest and hotels: modification of reservations, handling special requests and inquiries by phone and e-mail
• Coordination of reservation requests including eventual book-out situations
• Processing reviews, complaints, and claims via several online tools and CRMs
• Deliver a high level of guest satisfaction management (we offer a 100% response service)
• Moderation of hotel partner exchanges (availabilities, new property pictures, offer improvement etc.) <...