Customer Care Specialist

Overview

Maintain and improve contact center customer relations by providing exemplary customer service with one contact resolution. Achieve contact center goals and standards through overall personal performance. Play a key role in ensuring the business continues to achieve or exceed Client expectations.

Responsibilities

• Respond professionally, accurately and in a timely manner to customer contacts (primarily inbound calls and may also encompass outbound calls, email, etc.).
• Actively demonstrate and behave in accordance with company values.
• Achieve individual performance objectives and standards that help meet departmental objectives and organizational service level agreements.
• As part of a team, freely share and discuss ideas related to improving standards and practices and customer interactions, as well as discuss where projects and department improvements could be made.
• Attend and participate in monthly team br...