Customer Care Specialist

Job Description Summary

Elementis Customer Care Specialists play a pivotal role in elevating customer service standards by overseeing key accounts with heightened level of autonomy and decision-making authority within the Customer Service organization. They are customer advocates focused on delivering best-in-class service that enhances the customer relationship and increases satisfaction. They proactively engaged in continuous improvement initiatives within the processes related to their designated key accounts. They manage complex issue resolutions, maintain compliance with business policies and audit schedules, and strive for excellence in order-to-cash processes. They collaborate closely with cross-functional teams, Sales Representatives, and Customer Service management to uphold standards, implement KPI metrics, and foster positive customer relationships across the Americas and/or Europe.

Job Description

Communication and Issue Resolution:

Serve...