Customer Care Specialist

Unify CX is looking for an extraordinary Customer Care Specialist to join our motivated and ambitious team.

What Will You Do?

As a Customer Care Specialist , you are responsible for providing exceptional service by handling complex customer inquiries, resolving issues efficiently, and offering tailored solutions. This role involves a deeper understanding of the company’s products and services, often supporting high-priority customers or handling escalated issues. Customer Care Specialists work across departments to ensure customer satisfaction and loyalty.

• Answer customer questions about mobile, internet, and TV services.
• Explain plans, data usage, call charges, and account details clearly.
• Troubleshoot and elevate technical problems like signal loss, network outages, or SIM issues.
• Coordinate with technical teams or network engineers when needed.
• Assist with SIM swaps, plan upgrades, number po...