Job Description
Unify CX is looking for an extraordinary Customer Care Specialist to join our motivated and ambitious team.
What Will You Do?
As a Customer Care Specialist, you are responsible for providing exceptional service by handling complex customer inquiries, resolving issues efficiently, and offering tailored solutions. This role involves a deeper understanding of the company's products and services, often supporting high-priority customers or handling escalated issues. Customer Care Specialists work across departments to ensure customer satisfaction and loyalty.
Answer customer questions about mobile, internet, and TV services.
Explain plans, data usage, call charges, and account details clearly.
Troubleshoot and escalate technical problems like signal loss, network outages, or SIM issues.
Coordinate with technical teams or network engineers when needed.
Assist with SIM swaps, plan up...
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