Customer Care Specialist

Job Description

• Answer incoming calls from customers pertaining to roadside recovery assistance & EV charger issues.
• Dispatch recovery teams to customer site in a timely manner.
• Follow up and coordinate between customer and recovery team.
• Provide information to customer (eg, towing fees, battery change fees, EV charging rate etc).
• Provide technical support to customer on automotive related issues.
• Monitoring of workshop operations.
• Manage and resolve customer queries.
• Identify and escalate issues to supervisors.
• Route calls to appropriate resources.
• Complete call logs and reports.
• Other duties assigned by Superior and Managers.
  

Job Requirement

• Minimum GCE N or O Levels or equivalent with pass in English.
• At least 1 years of experience in a Call Center environment.
• Knowledge of customer service practices and principles.