Customer Care Supervisor (Bilingual) Medline

Join Medline Canada as a Bilingual Customer Care Supervisor and enhance customer satisfaction in a hybrid work setting. Lead a team dedicated to delivering exceptional service.
This full-time position is based in Mississauga, Ontario, where you will oversee customer service operations. You will be responsible for training and supporting your team, managing orders, and ensuring compliance with service standards. Proficiency in both English and French is essential for resolving escalated inquiries and driving team performance.
Key Responsibilities:
• Supervise Customer Care operations and meet SLAs
• Provide training and onboarding for new team members
• Coach team members to enhance service quality
• Conduct audits and propose service improvements
• Monitor performance metrics and analyze reports
Requirements:
• 3+ years in customer service leadership
• Bilingual in French and English
• Familiarity with CRM platforms and emerging technologies
• Except...