Customer Care Support

About the role

BTI Payments (Philippines), Inc. is seeking a dedicated Customer Care Support to join our dynamic team. In this full-time, onsite role, you will be responsible for providing exceptional customer service to our clients. The role is based in Cebu City.

What you'll be doing

• Respond to customer inquiries and requests via phone, email, and chat in a timely and professional manner
• Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience
• Maintain detailed records of customer interactions and document resolutions
• Identify opportunities to improve customer satisfaction and suggest process improvements
• Provide accurate information about products and services to customers
• Collaborate with cross-functional teams to ensure consistent and effective customer support

What we're looking for

• Minimum 6 months of experience in a customer service or call ...