Customer Care Support Specialist

**About the Role:**

**Grade Level (for internal use):**

09
**S&P Global Market Intelligence**

**The Role:** Customer Care Support Specialist

**Location:** Tokyo, Japan

**The Team**

Our Customer Care Tier 2 support team stands out for its deep product knowledge and strong cross-functional collaboration, acting as a bridge between clients and internal teams to ensure queries are resolved efficiently with the right expertise. Working in Maritime & Trade services offers exposure to the dynamic and global nature of the industry, dealing with real-time vessel movements and trade flows that directly impact client decision-making. Our collaborative, supportive, and solution-oriented culture encourages knowledge sharing and continuous learning while maintaining a positive professional environment where teamwork is highly valued.

**The Role**

Reporting to the Customer Support Regional Manager, the role is customer facin...