Customer Care Team Leader

As a Team Leader – Customer Service you will manage one of our busy Customer Service teams who are answering enquires as they come through our 1300 number as well as our general email inbox from our participants (carers and people living with a disability across Australia) and NDIS Service Providers.

Drawing on your experience working in a frontline telephony environment you will provide support and guidance to the team as well as managing administration, telephony workflows and queues via the allocation of tasks, monitoring of productivity and amending of Workforce Planning schedules as required.

Your knowledge and experience in customer service excellence will assist in driving positive outcomes for NDIS Participants to meet their goals and drive a culture of effective and efficient problem solving in a complex industry.

Working closely with the Head of Operations and the Senior Operations Manager, you will provide technical support, coaching and guidance to the team, a...