Customer Care Team Leader

Customer Care Team Leader

Location: Limerick

About Our Client

Our client is a leading communications and connectivity provider in Ireland, delivering essential services to consumers and businesses nationwide. Operating across consumer, business, and broadcast divisions, the organisation is recognised for its market-leading connectivity solutions, customer experience focus, and ongoing investment in innovation and people. The business is part of a large international group with a strong presence across Europe.

About the Role

Reporting to the Operations Manager, the Customer Care Team Leader is a highly visible leadership role within the customer care function. The successful candidate will be responsible for leading a Customer Services Support Team of approximately 15 direct reports, with full accountability for end-to-end team performance.

This role requires a strong people ...