Customer Case Support Officer

Up to $3777/month
12 Months Contract
West Location
Monday – Friday Office Hours
About the Role
Provide administrative and coordination support for case management activities, including handling enquiries, organising correspondence, tracking timelines, and supporting officers throughout the case lifecycle.
Key Responsibilities

• Set up and maintain case files for new complaints, updating Excel databases as cases progress
• Manage a shared mailbox, sorting and filing emails to the appropriate cases based on reference numbers and complaint stages
• Support case officers by tracking timelines, drafting responses, and organising case-related documents
• Perform additional duties as required by the supervisor

Requirements

• Min. Diploma in any discipline
• Prior experience in customer service duties will be an advantage

By submitting your resume, you consent to the collection, use, and disclo...