Customer Centres, Analyst (KL Main)

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

Sound like you? Then read on.

About the Role

Supports the Branch Head in overseeing branch operations and ensuring high‑quality service delivery. The role focuses on operationalizing digital adoption, reinforcing documentation quality and underwriting readiness, and guiding staff towards advisory interactions. The specialist is responsible for upskilling self and the team as New Business Ambassadors and Healthcare Ambassadors through centrally managed training and proactive self‑learning.

Roles and Responsibilities:

Support project and initiative execution in partnership with headquarters and regional teams. Assist in implementing changes at the branch level, gather feedback from customers and agents, and contribute to continuous improvement efforts through effective change management support.

Collaborate with the sales te...