Customer Claims Specialist

_Advanced english skills required_- This is a hybrid position in Guadalajara, Jalisco_**QUALIFICATIONS**2+ YEARS EXPERIENCE IN CLAIMS OR RELATEDEXCELLENT COMMUNICATION SKILLS**RESPONSIBILITIES***INVESTIGATE, RESOLVE AND DOCUMENT ALL CUSTOMER COMPLAINTS*INPUTTING ALL COMPLAINTS ONTO LEADTRAKS- HANDLING COMPLAINTS ACCORDANCE WITH THE COMPANYS GUIDELINES AND POLICIES- RESOLVE COMPLAINTS OR PROPOSE SOLUTIONS- COMMUNICATION WITH THE CUSTOMER THROUGHOUT THE COMPLAINT PROCESS- PROVIDE COMPLAINT TRENDS AND COMMUNICATE SERVICE LEVELS THAT CAN BE IMPROVED**SHIFT**08:*****:00, DAYS OFF SUNDAY AND 1 DAY DURING THE WEEK**SALARY AND BENEFITS**17, 700 GROSS MONTHLY+2500 MONTHLY BONUS+2% SAVINGS FUND+1,400 FOOD STAMPS20-DAY CHRISTMAS BONUSPay: From $17,****** per month**Education**:- High school or equivalent (preferred)**Experience**:- Claims or escalations: 2 years (required)- Customer service: 2 years (required)**Language**:- Advanced English (required)Work Location: In person