Customer Claims Supervisor II - Le Mars, IA

Supervises the daily activity of the Customer Claims Deduction team to ensure consistent and accurate delivery of best-in-class claim resolution. Responds to escalated calls and complex issues in support of team members. Coaches and develops team members to improve performance and ensure continuous improvement in the department.

+ Responsible to lead the organization’s claim resolution team and all related activities; including strategies to ensure team is meeting maximum efficiency and productivity to meet Finance/Sales SBU requirements. Establish accountabilities and goals for support team.
+ Responsible for driving performance by providing coaching, guidance direction and development for direct reports.
+ Responsible for identifying continuous improvement and implementing changes that would improve workflow, productivity without sacrificing resolution results.
+ Drives collaboration with various departments such as Shared Services, Demand Finance, and Sales while ...