Customer Collections Associate

Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused approach.

Issue Resolution: Partner with internal teams to identify and resolve customer disputes or discrepancies related to invoices, ensuring swift and accurate resolutions.

Relationship Management : Foster and maintain strong, positive relationships with customers to support smooth collections and encourage ongoing compliance with payment terms.

Customer Education: Communicate payment methods, terms, and policies to customers, ensuring they understand and adhere to the company's guidelines.

Reporting: Deliver regular, comprehensive updates on collection performance, payment trends, and challenges, provid...