Customer Communications Centre Advisor

If you have applied for this position in the past 3-months and were unsuccessful, please refrain from reapplying.

Working Hours: Monday to Thursday, 8am-5:00pm, Friday, 8am - 4:30pm.

Contract Type: Hybrid (Office-based for 6 months, then hybrid)

Join Our Team as a Customer Communications Centre Advisor

Are you a recent graduate or early in your career and looking to make a real impact? At bpha, we're not just offering a job-we're offering a long-term career development opportunity.

About the Role

As a Customer Communications Centre Advisor, you'll be the first point of contact for our customers handling queries via phone, email, WhatsApp, and social media. You'll diagnose repairs, review accounts, and signpost services, all while delivering exceptional customer service.

You'll be empowered to:

Resolve customer queries at first contact

Collaborate across departments to find solutions

Support new colleagues thr...