Customer Competence Center Leader

Req ID 75126 | Petaling Jaya, Malaysia, ZF Sales and Service (Malaysia) Sdn. Bhd.

Job Description

About the Team
As a part of the global ZF Group, ZF aftermarket product has been a reliable partner for over 100 years within the automotive and industrial industry

What you can look forward to as Customer Competence Center Leader:

• Deliver best in class commercial & basic technical inhouse support to our customers to reach high customer satisfaction
• Support customers via all incoming communications channels
• Coordinating the resource planning of the team to guarantee high availability for the customers
• Set up service Levels and targets and follow up
• Develop working instructions and train the team
• Secure that working standards are being observed and followed
• Define, implement & optimize sales desk processes, active recommendations