Customer Complaint Specialist (F/M)

We are looking for a Customer Complaint Specialist for the Quality Department at our Mohamdia plant.


Part of a team of 4 investigators, this role plays a key contribution in ensuring a seamless and compliant customer complaint handling process. The position supports cross‑functional investigations, drives continuous improvement, and safeguards customer satisfaction through timely and accurate follow‑up.


Grow with Us - Your Responsabilities
+ Entry of customer complaints into the SAP database from initial receipt
+ Editing, completing, and archiving customer complaint files
+ Leading technical and documentary investigations related to customer complaints
+ Facilitating cross‑functional meetings to present samples and identify root causes
+ Driving coordination meetings with internal stakeholders to define and monitor CAPA plans
+ Preparing and issuing customer complaint reports
+ Managing communication with customers, supported by Custo...