Customer Consultant

Responsibilities

1. Act as customers’ representative. Operate as the lead point of contact for anyand all matters specific to the customers
2. Managing a portfolio of accounts and utilizesaccount management process to identify key customers and to develop specificaction plans to grow identified accounts
3. Identifiespotential options that would be required to meet customer needs and workclosely with Technical Support Team to make those options available tocustomers
4. Identifiespotential opportunities with existing and new customers and update customers onService Valued Added Offering
5. Identifysales opportunities, elaborate proposals and coordinate other processes toensure high level of customer satisfaction to build and maintain strong,long-lasting customer relationships
6. Encouragecustomer growth and loyalty to the company through continuous support andcustomer assistance.
7. Resolvescustomer complaints by investigating proble...