Job Description
Customer Contact Analyst
Salary circa £30,000 per annum
Plus 34 days leave, rising to 39 (includes bank holidays and a me day and the option to 'buy' 5 more each year) and 2 paid volunteering days each year
Permanent, Full time (37.5 hpw)
One Strawberry Lane, Newcastle upon Tyne
We can't offer CoS for this role
Home, a place where you belong
You will turn customer conversations into insight that actually changes how we work. Instead of creating reports nobody reads, you will build stories that help our Customer Service Centre make better choices every day. Join a friendly, growing team in our shiny head office at One Strawberry Lane and enjoy hybrid working that balances work and life
What you'll do
- Turn customer contact data into clear stories that show how we perform.
- Build and improve Power BI and Excel reports used by teams every day.
- Align your reporting with central MI so everyone works from ...
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