Customer Contact Center Specialist

At ABB, we help industries outrun - leaner and cleaner.
Here, progress is an expectation - for you, your team, and the world.
As a global market leader, we'll give you what you need to make it happen.
It won't always be easy, growing takes grit.
But at ABB, you'll never run alone.
Run what runs the world.
This Position reports to:
Support Services Manager
In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with.
Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership.
You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportu...