Customer Contact Centre Team Manager

About The Role Motability Operations are currently recruiting for a Customer Contact Centre Team Manager to join our team in Bristol on a full-time, permanent basis. Reporting to a Customer Service Manager the key responsibilities of this role are to lead and inspire a team of Customer Service Specialists. You will act as the customer champion to drive results and make things happen by planning, prioritising, coaching, and developing your team.

In this role, you will:

Manage individual and team performance against KPI's via regular performance reviews – offering continuous support, encouragement, and development

Encourage and promote the team to make their own decisions so they are motivated to do their best

Manage absence, performance and people processes in line with company policy

Support with recruitment for the Contact Centre

Work in partnership with the Floor Management team to have the right people in the right place at t...