Customer Contact Officer (Multiple Roles!)

Job description

Troocoo
Troocoo Government are currently seeking multiple enthusiastic and reliable Customer Contact Officers to join the team within a large Local Government client! These are initial 12-month casual contract positions, based in Caloundra (with occasional travel to Nambour and Maroochydore) and paying $38.05 per hour + super.

The Roles
As a Customer Contact Officer, you will be responsible for delivering a high-quality customer experience across phone, email and face-to-face interactions.

Key responsibilities include:

• Answering incoming calls
• Returning call-back requests
• Processing emails and online enquiries
• Performing reception and counter duties (as required)
• Providing accurate information and support to customers
• All interactions are centred around delivering professional, efficient and cus...